Day 5 - Feb 16, 2012 (Supplemental)
After my long day of meetings and admin work I had the pleasure of working with two true Sales Professionals at a place that I usually don't stay longer than about 20 minutes in.
Men's Wearhouse is having their monthly (seems like) BOGO sale. Since I've lost about 60lbs in the last year I figured it was time to get some new threads. For those that don't know me, I'm not a shopper nor do I like pretending to be a shopper. It's usually a 20 minute affair for me to pick out clothes in general. Whether buying one suit or an entire seasonal wardrobe, 20 minutes and I'm out of there.
I am here to tell you, James Massey and Catherine (didn't catch last name) at the Mesquite, TX Men's Wearhouse were incredible. James knew suits, casual clothes, belts, shoes and ties better than any body I've ever worked with. He managed to talk me into two suits, two sports jackets, two pair of slacks, two pair of shoes, two belts, two dress shirts, two casual shirts, two packs of socks and even two lint rollers....
He did this by doing three things. New sales people take heed:
1. Knew his product cold
2. Did some research on my buying history
3. Asked me lots of questions
Then he played me like a fiddle. Catherine was brought in for "chick checks" on the combos and colors he was throwing together and together they danced the sales dance better than most. I knew what was happening but was powerless to stop it. I ended up right at 2 hours in the store and frankly would have stayed longer and purchased more but my stomach was growling.
Well done James and Catherine and I look forward to buying from both of you again.
No comments:
Post a Comment